There are a few things to take into account when requesting a password reset:
Make sure you are entering your username and not your email address in the password reset screen.
Ensure that you are expecting the email at the correct address. The password reset will be sent to email you have in your LetsCloud account settings for the username you enter.
The reset email may be in your SPAM or Junk folder. If you do find it there, be sure to mark it as "not spam".
For security reasons, LetsCloud support agents cannot change account passwords.
Regarding security, containers share the kernel, some components of the system and also have root access. If compared to a virtual machine, containers are more exposed to vulnerabilities. But there are resources to increase containers’ security, such as creating isolation layers between applications and other components.
LetsCloud´s not a domain name registrar, but does provide a DNS hosting service. You need to purchase a domain name from a domain name registrar.